- The tracking information shows that the package has been delivered, but I cannot find it.
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Please contact our customer service.
- The tracking information shows that the package has been scanned, but there has been no further update and delivery has been delayed.
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Please contact our customer service.
- I received a damaged package.
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Please contact our customer service representatives to initiate a compensation claim.
- If your package is lost or damaged, please contact our customer service representatives to initiate a compensation claim. Here’s how to do it:
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--Provide Some Details About the Package. This can be the package's tracking number, weight or contact information for the recipient.
--Let Us Know Your Role in the Claim. Indicate your relationship to the package. Are you the sender, receiver, an appointed representative of the shipper or a third party?
--Please note that the compensation claim submitted is only applicable to the shipper. If you are not the shipper, please contact your supplier to file the claim on your behalf.
--Please submit your compensation claim letter. Once submitted, you will receive a notification from us regarding the claim.
--After confirming the compensation claim letter, we will deposit the compensation amount into your account within one month.
- How long does it take to confirm the compensation after filing a claim?
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After submitting a compensation claim and our company confirming that the package is lost/damaged, we will confirm the compensation amount within one week.
- How can I receive the compensation?
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The compensation will be credited to your account within one month after the confirmation of the claim letter.
