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The tracking information shows that the package has been delivered, but I cannot find it.

Please contact our customer service.

The tracking information shows that the package has been scanned, but there has been no further update and delivery has been delayed.

Please contact our customer service.

I received a damaged package.

Please contact our customer service representatives to initiate a compensation claim.

If your package is lost or damaged, please contact our customer service representatives to initiate a compensation claim. Here’s how to do it:

--Provide Some Details About the Package. This can be the package's tracking number, weight or contact information for the recipient.
--Let Us Know Your Role in the Claim. Indicate your relationship to the package. Are you the sender, receiver, an appointed representative of the shipper or a third party?
--Please note that the compensation claim submitted is only applicable to the shipper. If you are not the shipper, please contact your supplier to file the claim on your behalf.
--Please submit your compensation claim letter. Once submitted, you will receive a notification from us regarding the claim.
--After confirming the compensation claim letter, we will deposit the compensation amount into your account within one month.

How long does it take to confirm the compensation after filing a claim?

After submitting a compensation claim and our company confirming that the package is lost/damaged, we will confirm the compensation amount within one week.

How can I receive the compensation?

The compensation will be credited to your account within one month after the confirmation of the claim letter.

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